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1Delete data we received through your Facebook account

For store owners or staff who connected a Facebook Page or Instagram account to Xaze.

1. In Facebook, go to Settings & privacy > Settings > Apps and websites, or Business integrations, or open Facebook's app settings.
2. Select Xaze and choose Remove.
3. Choose Send request to request deletion. Facebook shows a confirmation code and a link where you can check the status of the request.

When we receive the request, we delete the tokens and connection sessions obtained through your account and remove your Facebook identifier from the store's connection records. Channels connected with your account stop sending and receiving messages until the store reconnects them with an account that still grants access.

This request does not delete the store's customer conversations, because the store is the controller of that data; the status page states this reason. The store can delete them as described in the next section.

2Delete a channel's or a store's data

1. Sign in to Xaze Console and open the connected channels page.
2. Select the channel and delete it.

Intake from that channel stops at once; for Facebook and Instagram the Page is also unsubscribed. The customers' messages, images, memory and profiles in that channel, and the channel's token, are then erased within 7 days. This cannot be undone.

Stores using the Integration API can erase the customers they sent in through the API one by one; customers from chat channels are erased by deleting the channel, or on request by email (below). To close a whole store account, email support@xaze.ai from the account owner's address.

3If you chatted with a store

The store controls the messages you sent it. Ask the store directly, or email support@xaze.ai with the store's name, the channel you used (for example Messenger, Instagram or LINE), your display name and the dates of the chat. We will verify your identity and coordinate with the store to act on the request.

4Request deletion by email

Email support@xaze.ai with the subject "Data deletion request" and your Xaze account email or other details that identify you. We confirm receipt and report the outcome within the time the law sets.

5Data we may still keep

• Payment records and accounting documents the law requires us to keep.
• Slip results, whose names and account numbers are removed after 30 days; the amount, time, check results and transaction ID stay as financial evidence.
• Backups: deleted data may remain in backups for up to 30 days before the backups are deleted or overwritten; until then we use backups only to restore the service.

What we hold and for how long is described in the Privacy Policy.