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1Agreement

These terms are an agreement between BABEL LEGACY Co., Ltd. (company registration no. 0805569002211) ("Xaze", "we") and the store or person who signs up for and uses the service ("store", "you"). By signing up, joining a store or using the service you accept these terms and the Privacy Policy.

If you sign up on behalf of a business, you confirm that you are authorised to accept these terms for it.

2The Xaze service

Xaze helps stores answer customer chats with AI that uses the store's knowledge base, brings messages from the store's connected channels into one Inbox, lets the team take over, checks payment slips and manages products and orders. What is available depends on the store's package, permissions and settings.

The channels open for connection today are shown on the home page and in the Console. We may add, change or discontinue features, and we give notice in advance when a change affects a store's core use.

3Accounts and teams

• Sign up with a working email address and verify it before use.
• Keep your password secret and tell us at once if you suspect unauthorised use of your account.
• The store owner sets the roles and permissions of invited members and is responsible for their use of the service.
• Information you give us must be accurate and kept up to date.

4Trial, packages and fees

• Free 7-day trial, once per account, for an owner with a verified email and their first store. No card is required and nothing is charged automatically. The trial includes 1 channel, $1.00 of AI credit and 20 successful slip checks.
• Packages are billed monthly per calendar month (Asia/Bangkok time) in USD; the first month is prorated. Current prices and allowances are shown on the pricing page and in the Console.
• Payments are made through Stripe. When AI or slip checks exceed the package allowance, prepaid credit the store has topped up is used, only if the store has turned this on.
• A store can cancel renewal in the Console; the paid period stays usable until it ends.
• Refunds: package fees and purchased credit are not refunded in cash, except where the law requires it or Xaze approves a request case by case. Details are in the next section.

5Refunds and credit returns

• Failed AI work: the system automatically refunds that work's charge to the source it was paid from (the package allowance, purchased credit or credit from Xaze). Work whose outcome is uncertain is checked afterwards and refunded if it did not succeed.
• Refunds of AI charges are credit returned to the store's Xaze account, not transfers to a bank account or card.
• AI work that completed is not refunded, even if the reply could not be delivered because a chat platform failed, or the store discarded a draft the AI wrote.
• A slip check is charged, or uses the package allowance, only when the slip passes every check: it is genuine, has not been used before, and the recipient and amount match where the store has turned those checks on. A slip that fails a check, or a check with no definite result, is not charged.
• When renewal is cancelled, the package stays usable until the end of the paid period, with no prorated refund for the rest of the period. A move to a smaller package takes effect next period; an upgrade charges the prorated difference at once.
• Allowances included in a package or the trial, and credit Xaze gives, cannot be exchanged for money, and unused amounts are not refunded. Xaze may take back unused credit it gave.
• To request a refund of a package fee or purchased credit, including an automatic top-up charge (for example a duplicate payment), email support@xaze.ai. An approved refund is paid through Stripe to the original payment method, and the credit bought with that payment is deducted from the store's account by the amount refunded, as also happens when a payment is disputed (chargeback).

6Store responsibilities

• Connect only Facebook Pages, Instagram accounts or chat accounts the store is entitled to use.
• Follow the terms and policies of each connected platform, such as LINE, Telegram and Meta (including the Meta Platform Terms and the Messenger and Instagram policies), including reply windows and messaging limits.
• As the controller of its customers' data under the PDPA, inform customers about the use of their data and of the AI assistant as the law requires, and handle customers' rights requests.
• Put only accurate content the store has the right to use in the knowledge base, and nothing that infringes others' rights.

7AI and slip checks

• The AI answers from the store's knowledge base and settings but can be wrong or incomplete. Stores should test replies, set up handoff and keep the team on important matters.
• Stores choose how each conversation runs: AI replies automatically, staff reply, or the AI drafts for staff to review before sending.
• Slip checks verify the evidence condition by condition. A slip that passes does not mean the store has been paid: check the money received and the order status before shipping.
• The store is responsible for business decisions based on AI replies or slip results.

8Prohibited use

• Sending spam, unsolicited messages or messages that break platform policies.
• Using the service for illegal, deceptive or infringing products, services or content.
• Impersonating another person or business.
• Trying to access another store's data, evading usage limits or interfering with the security of the service.
• Reverse engineering the service or reselling it without our written permission.

9Data and intellectual property

Content a store adds and its customers' data belong to the store. The store lets us use that data only as needed to provide the service, as described in the Privacy Policy. The Xaze software, brand and content belong to us.

Stores can request deletion as described on the data deletion page.

10Suspension and ending the service

We may suspend or limit parts of the service for use that breaks these terms or platform policies, for unpaid fees or when security requires it, and we give the reason when we can.

A store can stop at any time by cancelling renewal and deleting its channels in the Console, or ask us to close the account at support@xaze.ai.

11Warranties and liability

The service is provided as is. It depends on outside platforms such as Meta, LINE, Telegram and AI model providers, which may change their policies, limit or stop their services. We do not promise that the service will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect damage or lost profits, and our total liability is limited to the fees the store paid us in the 12 months before the event.

12Changes to these terms

We may update these terms. The date at the top of the page changes, and we announce material changes by email or in the Console before they take effect. Continuing to use the service after that means you accept the updated terms.

13Governing law

These terms are governed by the laws of the Kingdom of Thailand.

14Contact us

BABEL LEGACY Co., Ltd. (company registration no. 0805569002211), 189/87 Zen Villa Village, Moo 4, Tha Sak Subdistrict, Mueang Nakhon Si Thammarat District, Nakhon Si Thammarat 80000, Thailand. Email: support@xaze.ai